Privacy Policy

Your privacy is critically important to us.

It is VK Development Lab OÜ's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to form2chat.io (hereinafter, "us", "we", or "form2chat.io"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, VK Development Lab OÜ collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. VK Development Lab OÜ's purpose in collecting non-personally identifying information is to better understand how VK Development Lab OÜ's visitors use its website. From time to time, VK Development Lab OÜ may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

VK Development Lab OÜ also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on form2chat.io blog posts. VK Development Lab OÜ only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to VK Development Lab OÜ's websites choose to interact with VK Development Lab OÜ in ways that require VK Development Lab OÜ to gather personally-identifying information. The amount and type of information that VK Development Lab OÜ gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at form2chat.io to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by VK Development Lab OÜ and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Form2chat.io uses Google AdWords for remarketing

Form2chat.io uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

VK Development Lab OÜ discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on VK Development Lab OÜ's behalf or to provide services available at VK Development Lab OÜ's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using VK Development Lab OÜ's website, you consent to the transfer of such information to them. VK Development Lab OÜ will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, VK Development Lab OÜ discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when VK Development Lab OÜ believes in good faith that disclosure is reasonably necessary to protect the property or rights of VK Development Lab OÜ, third parties or the public at large.

If you are a registered user of form2chat.io and have supplied your email address, VK Development Lab OÜ may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with VK Development Lab OÜ and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. VK Development Lab OÜ takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

VK Development Lab OÜ may collect statistics about the behavior of visitors to its website. VK Development Lab OÜ may display this information publicly or provide it to others. However, VK Development Lab OÜ does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, VK Development Lab OÜ uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. VK Development Lab OÜ uses cookies to help VK Development Lab OÜ identify and track visitors, their usage of form2chat.io, and their website access preferences. VK Development Lab OÜ visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using VK Development Lab OÜ's websites, with the drawback that certain features of VK Development Lab OÜ's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to VK Development Lab OÜ's use of cookies.

E-commerce

Those who engage in transactions with VK Development Lab OÜ – by purchasing VK Development Lab OÜ's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, VK Development Lab OÜ collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with VK Development Lab OÜ. VK Development Lab OÜ does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, VK Development Lab OÜ may change its Privacy Policy from time to time, and in VK Development Lab OÜ's sole discretion. VK Development Lab OÜ encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

GDPR

What is the GDPR?

The General Data Protection Regulation (GDPR) is a new European privacy law that went into effect on May 25, 2018. The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. This data protection law requires businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct or delete their personal data at any time), and ensure appropriate security protections are put in place to protect the personal data they process.

Who does the GDPR apply to?

The GDPR applies to all businesses and individuals based in the EU and to those outside the EU that process the personal data of EU individuals. Personal data, as definied by the GDPR, is any information relating to an identified or identifiable natural person. This includes data that is obviously personal (such as a name or email address) as well as data that can be used to identify an individual indirectly (such as an IP address).

Data Processors and Controllers

Article 4 of the GDPR defines data controllers and data processors as:

Controller - the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Processor - a natural or legal person, public authority, agency or another body which processes personal data on behalf of the controller.

We as Data Controller

If you create an account on https://form2chat.io, we will ask you for a valid email address. You are not required, but you may also give us a name on the Profile Settings page. Your email address is used as the primary key for our service. Your email and name is the only personal information we collect from you.

Why we collect your personal information

  • We need your email address to create your account, and provide the services you request.
  • We use your email address to identify you in our system.
  • We will use your email address to send you system notifications and communicate with you about product updates. You can change your email and unsubscribe from those messages at any time.

We limit our use of your personal information to the purposes listed in our Privacy Policy. We do not share, sell, rent, or trade personal information with any third party.

NOTE: We do NOT store any credit card information. For that, we use an external service: Paddle.

You as a Data Controller

You determine which data is collected from your end users. It is your responsibility as a form2chat.io account owner to limit the collection of Personally Identifiable Information and adhere to our Terms of Service, which follow GDPR requirements. As a form2chat.io account owner, we provide you with a toolkit to make adherence to GDPR requirements simple and straightforward.

  • On your settings page, you are provided with all the tools needed to manage your own personal data, in addition to the ability to request form2chat.io to change or delete all or some of your own personal data.
  • Within your individual form settings, you are provided with all the tools needed to manage the personal data of those who submit to your form, including permanently deleting it from our service.
  • Individuals who submit to your forms are sent a submission receipt that contains a link to our GDPR request page that allows them to request a change in how their personal data is used or to permanently delete it from our service.

We as a Data Processor

All data stored in form2chat.io service is defined by our users. It is the responsibility of our users as data controllers to ensure that the personal information they collect through form2chat.io powered forms is GDPR compliant.

NOTE: form2chat.io is NOT to be used for:

  • Collecting children's personal information
  • Collecting personal health information
  • Collecting personal criminal history
  • High risk processing of sensitive data

    • Lawful basis for data processing

    All data collected by form2chat.io is in the legitimate interesest of our users, both the account owners and the submissions which they receive. For account owners, we require the minimal amount of Personally Identifiable Information to perform billing, ensure legitimate users, and prevent abuse. When an end user submits data to an account owner's form, we collect only the data that was submitted. When a user’s submission is sent to form2chat.io, it functions as expected. The account owner is notified of the submission and the data is passed along.

    Right of access and Right to be forgotten

    Form2chat.io does not ask for more personal data from our users than we need to provide our service. We provide you the ability to access and delete both the data you have given us and the data your form submitters have given to you at any time.

    Closing your form2chat.io account automatically deletes any and all associated data, including submission data for your forms. When you delete individual submissions from your forms, they are permanently removed from our storage systems and cannot be restored.

    As part of our limited data retention policy, submissions are automatically deleted after 1460 days. Spam and trashed submissions are deleted every 72 hours.

    Notice of security breaches

    Form2chat.io takes all measures reasonably necessary to protect Personal Information from unauthorized access, alteration, or destruction, maintain data accuracy, and help ensure the appropriate use of Personal Information at all times. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We are committed to announcing any security breaches within 72 hours after we notice this kind of issue.

    Our Vendors

    We use the following services that have already confirmed their commitment to GDPR compliance:

    Data Removal Request

    To exercise your rights and make a request to change or permanently delete your data from our service, please submit a request to us.

    Our contact information

    Should you have other questions or concerns about these privacy policies, please contact us at hello@form2chat.io. We will respond within 10 business days.